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PRIVACY POLICY

Effective Date: 2025-09-01

Introduction

At Trendy Tides, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online store, make a purchase, or interact with us.

This policy applies to all customers in North and South America and complies with the General Data Protection Regulation (GDPR) where applicable. By using our services, you agree to the practices outlined below.

 

Personal Data We Collect

We collect the following categories of personal information:

  • Identity Data: Full name, billing address, shipping address.

  • Contact Data: Email address, phone number.

  • Payment Data: Processed securely via PayPal or credit card providers (we do not store full credit card details).

  • Transaction Data: Purchase history, order details, payment confirmations.

  • Technical Data: IP address, browser type, device information, and cookies.

  • Marketing and Communication Data: Your preferences for receiving promotional materials.

 

How We Use Your Information

Your personal data is used for the following purposes:

  • To process and deliver orders.

  • To provide customer support and respond to inquiries.

  • To process secure payments.

  • To send important updates about your orders or our services.

  • To improve our website and shopping experience.

  • To send promotional offers and marketing communications (only with your consent).

  • To comply with legal and regulatory requirements.

 

Cookies and Tracking Technologies

Our website, hosted on Wix, uses cookies and similar technologies to:

  • Improve website performance and functionality.

  • Store your preferences for future visits.

  • Analyze traffic and user behavior.

  • Provide personalized marketing content.

You can manage or disable cookies in your browser settings. However, some features may not function properly without cookies.

 

Sharing of Personal Data

We may share your personal data with trusted third parties, including:

  • Suppliers and Dropshipping Partners – to fulfill and ship your orders.

  • Payment Processors – including PayPal and credit card providers for secure payment handling.

  • Wix – as our website hosting and service provider.

  • Analytics and IT Providers – for website performance and business operations.

  • Regulatory Authorities – when required by law.

These third parties are required to protect your data and only use it for the agreed purpose.

 

International Data Transfers

Because we use third-party service providers and suppliers located outside of Canada and the European Economic Area (EEA), your data may be transferred internationally.

Where personal data is transferred to countries that may not provide the same level of protection as under GDPR, we implement safeguards such as Standard Contractual Clauses (SCCs) to ensure your rights remain protected.

 

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Transaction Data: Up to 7 years for accounting, legal, and tax purposes.

  • Marketing Data: Until you withdraw your consent.

  • Technical Data (cookies): Per cookie policy and browser settings.

After these periods, data is securely deleted or anonymized.

 

Your Rights Under GDPR

If you are located in the EEA or your data is subject to GDPR, you have the following rights:

  • Access: Request a copy of your personal data.

  • Correction: Update or correct inaccurate information.

  • Erasure: Request deletion of your personal data.

  • Restriction: Limit the processing of your data.

  • Portability: Request transfer of your data to another service provider.

  • Objection: Opt-out of certain processing, including marketing.

  • Withdraw Consent: Revoke consent at any time where consent is the basis for processing.

To exercise these rights, please contact us at isrealsado5@gmail.com.

 

Complaints

You have the right to lodge a complaint with a supervisory authority if you believe your data has been processed unlawfully.

 

Security Measures

We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, no system is 100% secure, and we cannot guarantee absolute security.

 

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly.

 

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Trendy Tides
Email: isrealsado5@gmail.com
Phone: +1 (437) 227-4905
Address: Canada

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